July 1, 2022


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United Wins ‘Individuals’s Voice’ Webby Award for Greatest Journey App

  • United has continued so as to add industry-leading options to its app together with the Journey-Prepared Middle, Agent on Demand, Contactless Fee and Map Search

The not too long ago redesigned United Airways cell app was voted the Greatest Journey App within the 25th annual Webby Awards. United’s app was one in all 5 nominees within the Journey App and Software program class, and was named the “Individuals’s Voice” winner.

United debuted its redesigned app in October of final yr, that includes enhanced accessibility for visually impaired clients, extra intuitive navigation and sooner processing. United has continued to reinforce the app to make it an all-in-one resolution for purchasers to seamlessly navigate their journey expertise. In January, United launched the “Journey-Prepared Middle” to its cell app, which permits clients to add and validate take a look at outcomes, assessment native entry necessities, discover and schedule appointments with testing suppliers, and retailer vaccination data.

“We’re honored that our clients voted for United to win this award, and we plan to proceed introducing new options and enhancements to make sure we’re providing probably the most revolutionary and inclusive airline app within the {industry},” stated Linda Jojo, government vice chairman for know-how and chief digital officer, United. “Over the past yr, it has been a prime precedence for us to make journey simpler and extra accessible for all, and United’s cell app offers clients every little thing they want for his or her travels proper within the palm of their hand.”

Already the highest downloaded airline app for Apple and Android telephones, with as much as 2.5 million customers interacting with the app day by day, the United app was redesigned final yr to assist make journey simpler for individuals with visible disabilities. A few of the enhanced options embody elevated coloration distinction, more room between graphics and reordering how data is displayed and introduced to raised combine with the display screen reader applied sciences constructed into most handheld gadgets like VoiceOver and TalkBack  that learn aloud on-screen messages and notifications. By restructuring the way in which the data is organized, display screen readers are higher in a position to convert textual content to audio within the correct, logical sequence, permitting clients to raised perceive and navigate the app.

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Along with the accessibility enhancements, United additionally launched a refreshed account expertise for MileagePlus® members to simply verify balances, observe Premier® progress, discover MileagePlus advantages, entry previous exercise and extra. The airline additionally up to date its design and navigation to make the app extra intuitive and assist clients discover every little thing they could want for his or her travels. All of those adjustments are underpinned by a brand new back-end platform, which finally makes the app sooner and extra responsive.

United has continued so as to add industry-leading options to its app within the months for the reason that redesign, together with:

  • Journey-Prepared Middle: A digital resolution that permits clients to view COVID-19 entry necessities, discover, schedule and obtain uploaded take a look at outcomes from native suppliers and add any required testing and vaccination data for home and worldwide journey, multi function place. United is the primary and solely U.S. airline to combine all these options into its cell app and web site.
  • Agent on Demand: Clients at choose airports can obtain digital, on demand customer support, giving individuals a simple, contact-free choice to get real-time data and help. Clients can entry “Agent on Demand” on the United app to name, textual content or video chat stay with an agent and get solutions on every little thing from seat assignments to boarding instances.
  • United Map Search: An interactive map characteristic powered by Google Flight Search Enterprise Know-how, that lets clients simply evaluate and store for flights, based mostly on departure metropolis, price range and site sort, together with widespread nationwide park, snowboarding and cultural locations. This new digital instrument out there on the United app and web site shows fares in a map view, permitting clients to concurrently evaluate journey to a wide range of locations in a single search.
  • Contactless Fee: On flights providing for-purchase meals and beverage choices, United clients can now use United’s new contactless fee system that permits them to retailer their fee data in a digital pockets on the United app and on United.com previous to departure. Somewhat than handing the flight attendant a bank card, the flight attendant will ask for the client’s identify and seat to substantiate the cardboard on file. As soon as confirmed, clients will obtain their merchandise and the cardboard on file will likely be charged accordingly.

The Webby Awards is the main worldwide awards group honoring excellence on the Web, and United’s app was the one main U.S. service app nominated for a Webby award this yr. In 2019, United’s cell app was awarded a Individuals’s Voice Webby Award within the Enterprise and Finance class.

Dedicated to Guaranteeing a Safer Journey

United is dedicated to placing well being and security on the forefront of each buyer’s journey, with the aim of delivering an industry-leading commonplace of cleanliness by way of its United CleanPlus℠ program. United has teamed up with Clorox and Cleveland Clinic to redefine cleansing and well being security procedures from check-in to touchdown and has applied greater than a dozen new insurance policies, protocols and improvements designed with the protection of consumers and workers in thoughts.

About United

United’s shared function is “Connecting Individuals. Uniting the World.” For extra data, go to united.com, comply with @United on Twitter and Instagram or join on Fb. The frequent inventory of UAL is traded on the Nasdaq below the image “UAL”.